Article · 9 min read
NEMT dispatch software: what actually matters.
Credentialing, HIPAA, broker integrations and pricing models — a practical primer.
By the Limozoft team · Last reviewed
NEMT (non-emergency medical transport) has software requirements that pure chauffeur platforms don't. Miss any of these and you'll fail an audit — or worse, lose a broker contract.
Broker integrations are the game
MTM, ModivCare (formerly LogistiCare), MAS and Verida cover the majority of Medicaid volume. Your platform needs first-class support — not spreadsheet uploads.
HIPAA-aware trip notes
Trip notes may include protected health information. Access logging, encryption at rest and role-based visibility are baseline.
Driver credentialing
CPR, First Aid, defensive driving, PASS certification and drug screen dates all need expiry alerts — long before the credential lapses.
Pricing models
Broker rates, self-pay, ambulatory vs wheelchair vs stretcher — the pricing engine has to model all of it without hacks.