Article · 11 min read
How to choose limo dispatch software.
The 24 questions every operator should ask before signing a contract.
By the Limozoft team · Last reviewed
Picking a dispatch platform is a five-year decision. Migration is expensive, and the wrong choice caps how big you can grow. Use this list as your evaluation scorecard.
1. Real-time or polling?
Ask exactly how fast a driver location update reaches the dispatch board. Anything above 5 seconds is polling — that will cost you at airports.
2. Native or hybrid mobile apps?
The driver app is what your team lives in eight hours a day. Native apps stay responsive on old phones and drain less battery.
3. Where does the booking engine live?
On your own domain (best for SEO and conversion) or on the vendor's subdomain / iframe (worse for both)?
4-24. Everything else
- Setup fee?
- Per-booking fee?
- SMS pass-through cost?
- QuickBooks + Xero sync?
- Corporate account net terms?
- Affiliate farm-in / farm-out?
- Zone-based dispatch?
- Airport queue rules?
- Flight tracking source?
- Data export format and cadence?
- Public API + webhooks?
- Uptime SLA in writing?
- Data center regions?
- SOC 2 / ISO status?
- Migration timeline and cost?
- Training included?
- Support hours?
- Contract length?
- Price lock guarantee?
- Number of active limo customers today?
- Reference calls with fleets your size?